StackPath Support the following records: A, AAAA, CAA, CNAME, MX, SRV, TXT, and NS.
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Help Center
Support is here to make sure your business stays online, all the time.
Support is here to make sure your business stays online, all the time.
Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out!
StackPath Support the following records: A, AAAA, CAA, CNAME, MX, SRV, TXT, and NS.
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Stackpath will attempt to import all supported DNS records when you create a DNS zone. It is also possible to add records manually. StackPath's DNS services also allow for BIND formatted files to be uploaded within the portal.
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Once you have your DNS records added to the zone, log into your DNS provider and replace the current NameServers with the StackPath name servers shown in your DNS Zone page in the StackPath Control Portal.
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Yes, using StackPath DNS is not a pre-requisite for using our services even though it is recommended. You can point your domain to our services from any DNS provider.
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No. StackPath DNS does not currently support A-Name records. Apex domains (example.com) must be pointed directly to a host IP using a standard A Record.
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Ever location selected to monitor a site will retrieve a site status every 5 minutes.
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There are two conditions that will consider a monitor to be "down". The first is if the site is not responding at all. The second is if the site responds with any status code other than a 200 code. If you'd like to learn more about monitor status's please use the link below.
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Currently, no. Alerts will be sent to the account's original user's email address. However, the account owner can contact support to change that email address.
You may need our Monitoring location IPs for firewall related issues. Please follow the Read More link below.
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StackPath Edge Computing allows you to deploy containers or virtual machines (VM) on a platform with more diverse PoP locations than centralized cloud providers, getting your workload closer to your end users and clients.
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Using tools like Docker, Containers allow you to package application code, dependencies, and configurations into a single object that can be deployed in any environment. Containers are created from container images and are only considered a container when they are running.
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The standard method to access Edge Compute instances is via SSH, using an SSH Key Generated prior to deployig any instances into a Workload.
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In Edge Compute, the default user is based on the operating system with which the Virtual Machine was deployed. Edge Computing VM's are provisioned from images which are configured with a default user. No passwords are set on creation, so you will need to ensure you Generate SSH Keys and have added them to your workload during workload creation before attempting to connect to your instance.
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You absolutely can! Any function that a server would normally perform within the Cloud, can be done at the Edge with Edge Compute Virtual Machines. Follow the Read More link below for an example of deploying a WordPress host on Edge Compute!
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Currently Edge Compute Virtual Machines only support several flavors of Linux, offering flexibility and the ease of administration for you and your team. Follow the Read More link below for more information on the Image Types supported by Edge Compute.
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StackPath's Object Storage service enables customers to store, manage, and serve files remotely without the need for a personally managed server. For convenience and familiarity, we've designed the offering to be accessed and managed using AWS S3 CLI tools.
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You can add Object Storage directly from the StackPath portal. Simply navigate to your Stack and select Object Storage from the Navigation Bar on the left, following the prompts.
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Object storage is billed based on daily usage, accounting for storage additions and deletions on a day-to-day basis. These daily usage numbers are totaled and invoiced monthly just as other StackPath services. Follow the Read More link below for a detailed break down of Object Storage billing.
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Yes you can! Using Object Storage as the Origin for your StackPath CDN service can enable substantially quicker retrieval times on files that get a lot of traffic, allowing your and your users to experience the full benefit of the StackPath network.
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No. StackPath Object Storage is not designed as file or block-level storage for servers. Rather, files and objects to be accessed via HTTP requests are pushed to it via tools like WinSCP or Cyberduck for use as an origin for your website or web application.
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Your invoice can be found by selecting the Billing option from your Profile menu. You may download a PDF copy of any invoice that is currently shown on your billing screen.
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Your payment method can be added or changed by Selecting the Billing option from your Profile Menu at the Top-right of the StackPath Portal.
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Yes, StackPath permissions make it easy to add additional users on the account to manage what they need to see, without having access to things that the don't need to see.
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No. StackPath services are always billed monthly to the payment method that is on file for your account.
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