Support is here to make sure your business stays online, all the time.
Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out!
Adding the CDN to your site is as easy as pointing your domain to our services. We have a comprehensive, step-by-step guide on integrating with our services which you may follow below!
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Yes. The SSL cert on your server allows for HTTPS encryption between the CDN and your webserver. The EdgeSSL cert lives on our edge servers, protecting HTTPS traffic between the CDN and the end-user.
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You absolutely can, by using the Custom Purge feature, found in your CDN Site Settings page.
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Yes, cache handling and Lifetime/TTL can be managed from the StackPath Control Portal. Simply navigate to the desired site and select CDN from the left nav-bar to show the CDN Settings for that site. You may adjust these settings to fit your site's needs!
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If your server is taking too long to respond with 301 redirects to the proper protocol or subdomain, you can offload that task to StackPath by enabling the Preset Edge Rules to force connections to HTTPS or WWW.
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More often than not, this is an issue with CORS header support configuration. This can be toggled on and off in the StackPath portal as well as most CDN Re-write plug-ins like W3 Total Cache. Follow the Read More link below for information on troubleshooting this specific issue.
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There are many reasons why this might happen. If you are a visitor on a site that uses the StackPath WAF, please contact the manager of the site directly and provide them the Reference ID. They will be able to adjust their WAF rules accordingly. If you are a Stackpath customer, you can use our troubleshooting guide below or contact our 24x7 support via chat or ticket.
When updating a site using a CMS's admin page, it is possible for the WAF to flag the update scripts and HTML as an attack against the site, since the scripts are updating the sites HTML. To prevent future CAPTCHA's, Use the StackPath WAF's "Whitelist - CMS" rules located at the bottom of the StackPath WAF's settings page.
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Yes! You can create custom WAF rules to block, allow, and challenge different types of traffic based on many different types of criteria. These can be located in the Edge Rules tab of your StackPath portal.
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No they do not. IP-Based rules do not count against your custom Waf Rule allotment for your plan.
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Yes, the StackPath WAF provides application layer (L7) DDoS protection and is enabled by default for all WAF sites. The DDoS protection thresholds can be configured from the WAF settings page based on your specific needs.
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StackPath Support the following records: A, AAAA, CAA, CNAME, MX, SRV, TXT, and NS.
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Stackpath will attempt to import all supported DNS records when you create a DNS zone. It is also possible to add records manually. StackPath's DNS services also allow for BIND formatted files to be uploaded within the portal.
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Once you have your DNS records added to the zone, log into your DNS provider and replace the current NameServers with the StackPath name servers shown in your DNS Zone page in the StackPath Control Portal.
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Yes, using StackPath DNS is not a pre-requisite for using our services even though it is recommended. You can point your domain to our services from any DNS provider.
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No. StackPath DNS does not currently support A-Name records. Apex domains (example.com) must be pointed directly to a host IP using a standard A Record.
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Ever location selected to monitor a site will retrieve a site status every 5 minutes.
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There are two conditions that will consider a monitor to be "down". The first is if the site is not responding at all. The second is if the site responds with any status code other than a 200 code. If you'd like to learn more about monitor status's please use the link below.
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Currently, no. Alerts will be sent to the account's original user's email address. However, the account owner can contact support to change that email address.
You may need our Monitoring location IPs for firewall related issues. Please follow the Read More link below.
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Serverless Scripting allows you to offload JavaScript from your server to the Edge, running these functions closer to your end users. These scripts can interact with every request that comes through to your domain to do things like modify request body, make additional fetch queries or even respond to the request directly, further offloading work from your origin.
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Serverless Scripting currently supports JavaScript, but more languages will be added in the future.
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Serverless scripts are executed in the StackPath data center closest to a given end-user. When a user's request comes in, we execute your JavaScript code in an individual, isolated sandbox environment built on StackPath's custom implementation of the V8 JavaScript Engine.
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Simply navigate to the desired site, select Scripts from the left nav-bar and then select continue! For more information on getting up and running with Serverless Scripting, please check out the examples on GitHub.
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Yes, each script will be restricted to the following limits: 5ms CPU Execution Time, 15s Wall Time, and 128MB RAM. If you require more CPU/RAM for your script(s), please contact sales@stackpath.com and we will help accommodate your needs.
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Yes! You can find a few examples that we have included in our Knowledge Base, select "Read More" for more information.
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You can test your scripts via the Serverless Scripting Sandbox!
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StackPath Edge Computing allows you to deploy containers or virtual machines (VM) on a platform with more diverse PoP locations than centralized cloud providers, getting your workload closer to your end users and clients.
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Using tools like Docker, Containers allow you to package application code, dependencies, and configurations into a single object that can be deployed in any environment. Containers are created from container images and are only considered a container when they are running.
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The standard method to access Edge Compute instances is via SSH, using an SSH Key Generated prior to deployig any instances into a Workload.
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In Edge Compute, the default user is based on the operating system with which the Virtual Machine was deployed. Edge Computing VM's are provisioned from images which are configured with a default user. No passwords are set on creation, so you will need to ensure you Generate SSH Keys and have added them to your workload during workload creation before attempting to connect to your instance.
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You absolutely can! Any function that a server would normally perform within the Cloud, can be done at the Edge with Edge Compute Virtual Machines. Follow the Read More link below for an example of deploying a WordPress host on Edge Compute!
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Currently Edge Compute Virtual Machines only support several flavors of Linux, offering flexibility and the ease of administration for you and your team. Follow the Read More link below for more information on the Image Types supported by Edge Compute.
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StackPath's Object Storage service enables customers to store, manage, and serve files remotely without the need for a personally managed server. For convenience and familiarity, we've designed the offering to be accessed and managed using AWS S3 CLI tools.
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You can add Object Storage directly from the StackPath portal. Simply navigate to your Stack and select Object Storage from the Navigation Bar on the left, following the prompts.
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Object storage is billed based on daily usage, accounting for storage additions and deletions on a day-to-day basis. These daily usage numbers are totaled and invoiced monthly just as other StackPath services. Follow the Read More link below for a detailed break down of Object Storage billing.
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Yes you can! Using Object Storage as the Origin for your StackPath CDN service can enable substantially quicker retrieval times on files that get a lot of traffic, allowing your and your users to experience the full benefit of the StackPath network.
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No. StackPath Object Storage is not designed as file or block-level storage for servers. Rather, files and objects to be accessed via HTTP requests are pushed to it via tools like WinSCP or Cyberduck for use as an origin for your website or web application.
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Your invoice can be found by selecting the Billing option from your Profile menu. You may download a PDF copy of any invoice that is currently shown on your billing screen.
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Your payment method can be added or changed by Selecting the Billing option from your Profile Menu at the Top-right of the StackPath Portal.
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Yes, StackPath permissions make it easy to add additional users on the account to manage what they need to see, without having access to things that the don't need to see.
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No. StackPath services are always billed monthly to the payment method that is on file for your account.
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