Effective January 4, 2023
Terms and Conditions
Introductory Rate for StackPath Support Plans is a reduced monthly fee provided to a StackPath Customer (Subscriber). In order to receive the discounted rate, the Subscriber must agree to subscribe and pay for the Support Plan selected for a minimum of 6 months or for the term of any sales order identifying the Support Plan at the committed rate.
Terms and Conditions will be considered accepted via (i) electronic acceptance of the confirmation screen presented in the self-service Portal (control.stackpath.com) after the Subscriber has clicked “Confirm Subscription”, (ii) via an executed Sales Order contract that has been signed by the subscriber manually or electronically, or (iii) through use of a StackPath Support Plan.
If the Subscriber removes support services or downgrades to a lesser or free subscription, Subscriber won’t be eligible for the reduced monthly rate on the new Support Plan and StackPath can charge an Early Termination Fee that can be up to 100% of the outstanding balance for support services under the prior Support Plan for the remaining committed term.
After the 6-month term or contract term, whichever is longer, the reduced monthly rate will be extended to the Subscriber on a month-to-month basis. Subscriber can change or downgrade their support subscription at any time once the commitment term has been completed, but won’t be eligible for the reduced monthly rate on the new Support Plan unless Subscriber commits to a new 6-month paid service term. Suspension of support service due to non-payment does not absolve the Subscriber of contracted commitments.