Manage Subscription Plan and View Invoices

Overview

You can use this document to learn how to update your existing subscription plan. 

Cancel services

You can use these instructions to learn how to cancel subscriptions on your account. 

When you remove a service, every Stack will be affected by this action. For example, if you remove a WAF service, then every Stack in your account will lose WAF services. 

To cancel subscriptions:

1. In the StackPath Control Portal, in the top, right corner, select your username / user icon. 
2. In the drop-down menu, select Billing.
3. Looking at the Subscriptions section, under the Action column, click on the 3 dots to the right of the subscription you want to cancel, then click Cancel Subscription.
4. Follow the on-screen instructions to remove your subscription.
5. To verify the changes, return and review the Subscriptions table.

If you cancel services, then the change will take place immediately and no credit will be issued, regardless of your billing cycle. 

Add services

You can use these instructions to learn how to add subscriptions to your account. 

To add new services:

1. In the StackPath Control Portal, in the top, right corner, select your username / user icon. 
2. In the drop-down menu, select Billing.
3. Click the Manage Subscription button.
4. Select the Services you'd like to add to your account. 
5. Click Next when you're finished.
6. Click Confirm Subscription Change and review your new monthly charges.

If you added new services, then your payment method will be charged immediately on a pro-rated basis for the new services.

Upgrade or downgrade services

You can use these instructions to learn how to upgrade or downgrade existing subscriptions on your account. StackPath provides you with the ability to upgrade or downgrade your WAF package and/or Support plan (as long as you are not in a committed plan).

To upgrade or downgrade existing subscriptions:

1. In the StackPath Control Portal, in the top, right corner, select your username / user icon. 
2. In the drop-down menu, select Billing.
3. Click the Manage Subscription button.
   1. To upgrade your existing WAF package, click the Selected button under the WAF card, then click View WAF Packages. Select the plan you'd like to upgrade to.
   2. To upgrade your Support Plan, click the Support Plans tab, then select the plan you'd like to upgrade to.
      1. Select either Introductory Rate or List Rate. Then click Confirm Subscription.

If you upgraded services on your account, then your payment method will be charged immediately on a pro-rated basis for the new services / subscriptions. 

If you downgraded services, then the change will take place immediately and no credit will be issued, regardless of your billing cycle. 

You can not edit a plan on your account if you are in a commitment.

Delete a Stack

1. In the StackPath Control Portal, in the top, right corner, select your username / user icon.
2. Click My Stacks.
3. Locate the desired stack to delete, and then under Action, click the corresponding ellipses. 
4. Click Cancel Stack. 
5. Review the information, and then click Proceed with Stack Cancelation. 
   • When you delete a Stack, services from that Stack will continue to run in your other Stacks. To remove a service from your account, see Cancel services.

Cancel a StackPath account

At a high level, to cancel your account, you must: 

1. Delete all stacks
   • Review the instructions in Delete a stack.
2. Remove all subscriptions
   • Review the instructions in Cancel services.
   • This step will stop all billing activities on your account. Additionally at this point, you can still  return to StackPath and use any service without having to create a new account. 
3. Contact Support to close your account
   • If you want to completely delete your StackPath account, please contact StackPath Support. 
   • Any cancellations are immediately effective and no credit / refund will be issued, regardless of your billing cycle. 

View an invoice 

1. In the StackPath Control Portal, in the top, right corner, select your username / user icon.
2. Click Billing. 
3. Click Billing History. 
4. Under Action, click PDF for the desired invoice. 

Review the following notes about billing:

• The base amount for a service is billed in advance.
  • Any additional consumption over the base amount will be billed afterwards on a monthly basis.
• StackPath services include network and application-layer DDoS attack protection that mitigates most attacks at no additional charge.
  • In certain instances, an attack will target assets cached on the StackPath CDN (i.e. images or static assets). If an attack requests those assets and the assets are delivered by the CDN, then the bandwidth used to deliver those assets is counted as bandwidth consumption, which will be reflected on the next invoice.
    • If your total bandwidth consumption does not exceed your monthly subscription, then you should not be billed for additional charges.
    • If your total bandwidth consumption exceeds your monthly subscription, then the extra bandwidth will be charged at the standard additional bandwidth rate.

Note: 

If you have a question about your invoice, contact StackPath Billing at billinghelp@stackpath.com or call 469-899-5750, option 3.