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Manage Subscription Plan and View Invoices

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Zane L.
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Overview

You can use this document to learn how to update your existing subscription plan. 

Add or remove services / subscriptions from an existing stack 

If you created your StackPath account before November 5, 2020, see Add or remove services / subscriptions (existing users).

If you created your StackPath account on or after November 5, 2020, see Add or remove services / subscriptions (new users).

Add or remove services / subscriptions (existing users)

Use these instructions if you created your StackPath account before November 5, 2020. 

You can use these instructions to learn how to add (upgrade) or remove (downgrade) services / subscriptions from an existing stack. 

  1. In the StackPath Control Portal, in the top, right corner, select your username. 
  2. In the drop-down menu, select Billing.
  3. Under Stacks, Services & Usages, locate the desired stack, then click the corresponding vertical ellipses, and then click Manage Stack Subscription. 
  4. Follow the on-screen instructions to add or remove a service / subscription.
    • You can select a predefined plan under Stack Templates or you can click Build Your Own Stack to create a customized plan. 
    • To remove a service / subscription, deselect an already-activated service / subscription. 
  5. Select Next, and then review the changes to your stack. 
    • Review the information under Remove Services. These services and technical configurations will be deleted permanently. 
  6. Click Confirm Subscription Change. 
    • A confirmation message will appear at the top of the portal.
  7. To verify the changes, return to the Stacks, Services & Usages table, and then expand the stack to view the list of services / subscriptions. 
    • Your account changes will take place immediately. Your adjusted payments will take place at the end of the billing cycle.

After you change a plan: 

  • If you upgraded your account, then your payment method will be charged immediately on a pro-rated basis for the new services / subscriptions. 
  • If you downgraded your account, then you will receive a pro-rated credit for the amount of time remaining in the month. 
  • The original services / subscriptions will have a calculated prorated credit.
  • The new services / subscriptions will have a calculated prorated charge.

The following example displays an upgraded plan / stack. The credits do not equal up to the charge, so the subtotal results in a positive charge.
Plan_Upgrade_Example.png

The following example displays a downgraded plan / stack. The credit for the original plan is greater than the charges of the new plan / stack. As a result, there is a negative subtotal, which indicates account credit.Plan_Downgrade_Example.png

Add or remove services / subscriptions (new users)

Use these instructions if you created your StackPath account on or after November 5, 2020.

You can use these instructions to learn how to add (upgrade) or remove (downgrade) services / subscriptions to your account. 

When you add or remove a service, every stack will be affected by this action. In other words, if you add the WAF service, then every stack in your account will contain the WAF service. 

  1. In the StackPath Control Portal, in the top, right corner, select your username. 
  2. In the drop-down menu, select Billing.
  3. Under Subscriptions, click Manage Subscription. 
  4. Follow the on-screen instructions to add or remove a subscription.
    • You can select a predefined plan under Stack Templates or you can click Build Your Own Stack to create a customized plan. 
    • To remove a service, deselect an enabled service. 
  5. Select Next, and then review the changes to your plan. 
    • Review the information under Remove Services. These services and technical configurations will be deleted permanently. 
  6. Click Confirm Subscription Change. 
    • A confirmation message will appear at the top of the portal.
  7. To verify the changes, return to the Subscriptions table and locate the newly added subscription.
    • Your account changes will take place immediately. Your adjusted payments will take place at the end of the billing cycle.

After you change a plan: 

  • If you upgraded your account, then your payment method will be charged immediately on a pro-rated basis for the new services / subscriptions. 
  • If you downgraded your account, then you will receive a pro-rated credit for the amount of time remaining in the month. 
  • The original services / subscriptions will have a calculated prorated credit.
  • The new services / subscriptions will have a calculated prorated charge.

The following example displays an upgraded plan / stack. The credits do not equal up to the charge, so the subtotal results in a positive charge.
Plan_Upgrade_Example.png

The following example displays a downgraded plan / stack. The credit for the original plan is greater than the charges of the new plan / stack. As a result, there is a negative subtotal, which indicates account credit.Plan_Downgrade_Example.png

Delete a stack

If you created your StackPath account before November 5, 2020, see Delete a stack (for existing users).

If you created your StackPath account on or after November 5, 2020, see Delete a stack (for new users).

Delete a stack (existing users)

Use these instructions if you created your StackPath account before November 5, 2020. 

To delete a stack, you must first delete the resources within your stack (sites, zones, monitors), and then you can delete a stack. 

Step 1: Delete a site

  1. In the StackPath Control Portal, in the left-side navigation menu, click Sites. 
  2. Locate the desired site, then under Actions, click the corresponding vertical ellipses.  
  3. Click Delete.
  4. Click Delete again to confirm the action.  
  5. Repeat this step for every site within the desired stack. 

Step 2: Delete a zone

  1. In the StackPath Control Portal, in the left-side navigation menu, click DNS. 
  2. Locate the desired zone, then under Actions, click the corresponding vertical ellipses.  
  3. Click Delete.
  4. Click Confirm Delete.
  5. Repeat this step for every zone within the desired stack. 

Step 3: Delete a monitor

  1. In the StackPath Control Portal, in the left-side navigation menu, click Monitoring. 
  2. Locate the desired site, then under Actions, click the corresponding vertical ellipses.  
  3. Click Delete.
  4. Click Delete again to confirm the action.  
  5. Repeat this step for every monitor within the desired stack. 

Step 4: Delete a stack

  1. In the StackPath Control Portal, in the top, right corner, select your username. 
  2. Click Billing. 
  3. Under Stacks, Services & Usages, locate the desired stack, then click the corresponding vertical ellipses, and then click Cancel Stack. 
  4. Review the information, and then click Proceed with Stack Cancelation. 

Delete a stack (new users)

Use these instructions if you created your StackPath account on or after November 5, 2020.

  1. In the StackPath Control Portal, in the top, right corner, select your username. 
  2. Click My Stacks.
  3. Locate the desired stack to delete, and then under Actions, click the corresponding ellipses. 
  4. Click Cancel Stack. 
  5. Review the information, and then click Proceed with Stack Cancelation. 

Cancel a StackPath account

To cancel a StackPath account, follow the steps listed in Delete a stack for every stack. This action will stop all billing activities on your account. Additionally, you will be able to return to StackPath and use any service without having to create a new account. 

If you want to completely delete your StackPath account, please contact StackPath Support. 

Any cancellations are effective at the end of the billing period. As a result, no refunds will be issued.

View an invoice 

  1. In the StackPath Control Portal, in the top, right corner, select your username. 
  2. Click Billing. 
  3. Click Billing History. 
  4. Under Action, click PDF for the desired invoice. 

Review the following notes about billing:

  • The base amount for a service is billed in advance.
    • Any additional consumption over the base amount will be billed afterwards on a monthly basis.
  • StackPath services include network and application-layer DDoS attack protection that mitigates most attacks at no additional charge.
    • In certain instances, an attack will target assets cached on the StackPath CDN (i.e. images or static assets). If an attack requests those assets and the assets are delivered by the CDN, then the bandwidth used to deliver those assets is counted as bandwidth consumption, which will be reflected on the next invoice.
      • If your total bandwidth consumption does not exceed your monthly subscription, then you should not be billed for additional charges.
      • If your total bandwidth consumption exceeds your monthly subscription, then the extra bandwidth will be charged at the standard additional bandwidth rate.

 

If you have a question about your invoice, contact StackPath Billing at billinghelp@stackpath.com or call 469-899-5750, option 3.

 

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