In addition to the standard password and Social login options, StackPath provides the option of enabling Two-Factor Authentication. (referred as 2FA). This article will show step-by-step, how to set up and disable 2FA on your StackPath user account.
StackPath 2FA utilizes the Time-Based One-Time Password (TOTP for short) app of your choice to provide a unique, 6-digit code that will need to be entered after your Username and Password. This adds the additional layer of 'something you have' to the login process to help further secure your account information.
To utilize Two-factor Authentication you will first need the following:
- A modern mobile device capable of running apps
- An existing StackPath user account
- The TOTP app of your choice installed on your mobile device
Enabling Two-Factor Authentication
- To enable 2FA, log in to your profile and select the Profile from the top-right dropdown menu.
- Select the Enable button under the Two-Factor Authentication section.
- You will be prompted to enter your password, select continue once entered.
- You will then be asked to store your backup code safely to easily recover your account in case your phone or authenticator app are not accessible. Select I've saved my backup code, continue to move forward.
- You will be presented with a QR Code and instructions to complete your set up through your TOTP app. If your camera is having issues or you have issues scanning the QR code, you are provided a manual code to use as well. (Seen obscured below).
- After you scan the QR code into your app or enter the code manually, you will be given a unique, 6-digit code that changes after a given time period. In this example, we are using Google Authenticator, which has a timer value of 30 seconds.
Your app may also show stackpathprod above the code as shown below.
- Once you have scanned the QR code, select I've added the code, continue.
- Enter this code from the 2FA app into the portal below the Verify 2FA, and select Enable Two-Factor Authentication
- Once enabled, you will see a green checkmark next to Verify 2FA, and All Done in the lower left of the portal. Select Go to Profile to return the overview of your profile settings.
Once on the overview of the profile settings, you should see the green ribbon at the top of the portal saying Two-Factor Authentication Enabled. And also a reminder to make sure your backup code is safely stored.
If you lose or forget your backup code and can not access your account, please reach out to our Support team via chat to assist in restoring your access to the portal.
- Test your 2FA by logging out of the portal, and then re-entering your credentials as you normally would. You will be redirected to the Verification Code entry form, shown below.
From here, pen up your TOTP app and enter the 6-digit code to complete logging into your StackPath account.
You have now successfully set up Two-Factor Authentication for your StackPath account. If you are having issues logging in after setting this up. Please feel free to reach out to support via Chat.
Though we recommend leaving 2FA enabled, there might be occasions where you want to disable it. Please continue reading for instructions on how to disable 2FA.
Disabling 2-Factor Authentication
- Navigate to your Profile settings, and you should see that you currently have 2FA enabled. Once there, select the button labeled Disable.
- Enter your password when prompted on the next page and select Continue.
You will see a green ribbon at the top of the portal when on the overview of your profile settings indicating that the 2FA has been disabled.
If you have any questions or concerns with setting up or otherwise using 2-Factor Authentication for the StackPath control portal, please do not hesitate to reach out to our Support team via chat.