Occasionally, customers will receive an error message "this domain is already in use" when trying to add a domain on the StackPath platform. StackPath support may ask you to provide proof of ownership for the domain before it can be made available for you.
To validate your domain, you will want to create a DNS TXT record using your unique StackPath hash within the StackPath Control Portal (or with your DNS Provider), to provide proof that you have full control over your domain.
Step 1 - Find Your Unique Stack Hash
To locate the hash, you will want to log into the StackPath Control Portal and navigate to the Dashboard of the stack this site will be under.
Next, copy the Hash, which is located in the URL of your web-browser between the "/stack/" and "/dashboard".
Step 2: Create the DNS TXT Record
This process will change based on your DNS Provider, below are generic instructions, but the Support Team will be happy to assist with more specific instructions based on provider.
- Navigate to your DNS provider's control panel.
- Create a TXT record with the name "hash" and place the hash value in the Value field. Below is an example of this using the StackPath DNS Service.
- Select any TTL (Time to live) that your DNS service allows.
- Save the record when finished adding all the information.
It will take some time for the record to propagate but you can check on the propagation with sites like whatsmydns.net, make sure to select the TXT value from the drop-down. When the record has finished propagating, StackPath support will verify it matches your existing Stack ID and can continue with the process for unlocking your domain.