In March 2021, StackPath will begin the process to migrate existing (legacy) users to an updated billing structure.
If you created your StackPath account before November 5, 2020, then please review the following FAQs regarding the updated billing structure.
What updates are taking place?
On November 5, 2020, StackPath introduced a new billing structure; this new billing structure was automatically applied to new users who signed with StackPath on or after November 5, 2020.
In March 2021, StackPath will begin the process to migrate existing (legacy) users to the new billing structure.
What is the new billing structure?
At a high level, StackPath is moving from a stack-based billing structure to an account-based billing structure.
In the previous billing structure, product subscriptions were limited to specific stacks. In other words, when a user added a new product subscription, that product subscription would only be applied to a specific stack.
Based on user feedback, StackPath noted that users were creating separate product subscriptions for every corresponding stack in their account, which increased costs for the user.
With the new billing structure, product subscriptions are applied to all stacks across a user's account. In other words, if a user orders a new product subscription, that product subscription will be automatically applied to every stack in the user's account.
Will bills increase with this updated billing structure?
In short, no. Existing (legacy) users will receive a discount so that existing product subscriptions will be charged at the same rate.
For some users with multiple stacks and multiple subscriptions of the same product, the subscriptions will be consolidated, which may result in a bill decrease.
After the migration, users who add a new subscription or modify an existing subscription will be charged based on prices of the new billing structure.
Will invoices look differently in the updated structure?
Yes. Based on user feedback, invoices have been simplified to improve user experience.
How will I know if my account has been migrated to the new billing structure?
Your account will be migrated on your regular billing day, and then StackPath will consolidate multiple subscriptions. After the migration, you will notice some minor changes in the Billing section of the StackPath Control Portal.
Is there additional billing-related documentation to review?
Yes. To learn more about billing-related features at StackPath, see: